Frequently Asked Questions

We inspect every affected room, identify the water source and category, set moisture baseline readings, and photograph everything for your record and your insurer. Then we extract standing water, remove unsalvageable materials, and place drying equipment. You get a written scope before we begin, and daily moisture logs until the structure reads dry.

Most drying projects take 3 to 5 days for the structural phase. Rebuild adds another 1 to 3 weeks depending on material availability and permit requirements. Pompano Beach's humidity, especially in summer, can extend drying if dehumidification is undersized. We don't guess at dry; we measure it, room by room, and show you the numbers.

Mitigation is emergency work to stop damage from spreading: water extraction, drying, demo of ruined materials. Reconstruction is the rebuild phase: new drywall, flooring, paint, cabinetry. We handle both, but we scope and schedule them separately. Mitigation is urgent; reconstruction is planned, with a written scope and timeline agreed before work starts.

We handle mold remediation in-house, from containment and air scrubbing to removal and post-remediation verification. Our crews follow IICRC S520 standards and document every step with photos. In Florida's climate, mold follows water quickly, so we address both together when needed. You'll see the clearance test results in writing before we consider the job complete.

We deploy commercial-grade air movers, low-grain refrigerant dehumidifiers, and desiccant systems sized to the job. For large losses we use Phoenix and Dri-Eaz units, which maintain precise humidity control even in Pompano Beach's coastal climate. Every machine is logged to your job file with placement diagrams and daily readings.

Not all dehumidifiers perform equally in high-humidity environments. Cheap or undersized units leave moisture trapped in wall cavities and subfloors, leading to mold months later. The brands we use, including XPOWER air movers for targeted drying, are rated for the conditions we face in South Florida. The equipment list is part of your written scope, so you know what you're paying for.

Yes, every mold remediation includes HEPA-filtered negative air machines to capture spores at 0.3 microns. We seal the work area with polyethylene containment and maintain negative pressure so nothing migrates to clean rooms. The filter change log is part of your documentation package.

Every pro working under our name is required to hold the license and insurance Florida requires for their role, and we verify it before they step onto a job. Our license numbers are on file and available on request. Background checks are part of the Verified crews commitment in our H.A.V.E.N. code.

Yes, we carry general liability and workers compensation coverage. Our documentation system, developed from the brand's adjuster-founder background, is designed to protect both parties: you get a record of what we found and what we did, and we get a clear scope that prevents disputes. Photo documentation starts before we touch anything.

Permits are required for structural repairs, electrical or plumbing changes, and roof work. Pure drying and contents cleaning typically do not need permits. We handle permit applications as part of the reconstruction scope when they're needed, and we don't start rebuild work until approvals are in hand. You'll see permit status in your project updates.

We answer calls during business hours: Monday through Friday 7:00 AM to 7:30 PM, Saturday 7:00 AM to 6:30 PM, and Sunday 7:00 AM to 6:30 PM. A live coordinator takes your information and connects you with the local team. For active flooding, shut off your water main and call us; we'll schedule the earliest available appointment and talk you through immediate steps to limit damage.

Stop the water source if you can do so safely. Turn off electricity to affected areas at the breaker. Remove small valuables and documents. Do not enter standing water if the electrical panel is nearby, and don't run a household vacuum on wet carpet. We'll walk you through specifics when you call.

Yes, our service area includes Coconut Creek, Deerfield Beach, Margate, Fort Lauderdale, Coral Springs, Boca Raton, Plantation, Hollywood, Delray Beach, Boynton Beach, and Pembroke Pines. We know the building stock in each area, from the mid-century homes near Pompano Beach's Intracoastal to newer construction in Coconut Creek and Coral Springs, and we adjust our drying approach accordingly.

Every job carries a written warranty against defects in workmanship, with terms spelled out before work begins. The Haven Standard requires this in writing, not verbally. For drying work, we warranty that the structure meets industry dryness standards at completion, backed by the moisture readings in your final report.

Our mold remediation warranty covers recurrence due to workmanship defects, provided the underlying moisture source was addressed and no new water intrusion occurred. We specify the warranty period and conditions in your written scope. The best prevention is fixing what caused the mold, which we document and explain before we start removal.

You receive a complete documentation package: initial photos, daily moisture readings with dates and signatures, equipment placement logs, and final clearance test results. DryMark was built on this record. Since 2011, the brand's adjuster-founder designed the system so an invoice becomes a claim that gets paid because the evidence is unambiguous. You keep the file; your insurer gets a copy.

Written by Alicia Brennan, Owner at DryMark Restoration Pompano Beach, serving Broward and Palm Beach counties since 2011.